Support
Support
Questions about the platform, sign-in, documents and payment. We reply within 24 hours (on business days).
If life is in danger right now, do not write to us — call 112 (Europe) or 911 (USA). More
Write to us right here
The form below works without signing in. We will reply to the email you provide within 24 hours (on business days).
Write to us from your account
The “Write to the team” form is in your personal account. The team will reply using the contacts from your questionnaire.
Paid, but the payment isn't visible?
Payments appear in your account automatically within a few minutes. If it's not there after 10 minutes — write via the form, choosing the “Payment question” topic, and mention the email you paid with.
The platform does not provide emergency care
If there is a threat to life, a sharp deterioration, or thoughts of self-harm, immediately call your local emergency service (112 in Europe, 911 in the USA) or go to the nearest hospital. Do not wait for the team to reply through the platform.